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iTweetLive – the best way to make a confusing interface

iTweetLive logo

I was sent the link to try out iTweetLive which is a web interface with tons of tools.  However using the darn thing was cumbersome, confusing and way too complicated.

After signing in with oAuth, you are greeted with an interface that has paused searches, constant pop-ups asking you to do things for their karma points to use the service.  Apparently if you do not up your karma points they will send sponsored tweets via your account.

They ask you to add RSS feeds, give the Klout +K’s and more.  I felt inundated pretty quick. I had even more pop-ups I ignored that included bit.ly inclusion, giving your email address and more.

The capabilities are good within the interface, but there was no easy way to see the flow.  You could schedule replies, set automatic replies, do advanced searches and add multiple Twitter accounts.

They had excellent screenshots to get you to use the product but no support links and no way I could find to remove my test account.

So in summary this digs you into a black-hole of having to pay for a pro account (which I support on anything developed) or get overwhelmed with popups.  I would prefer they go freemium with limited capabilities for free and upgrade for more.  Oh and fix the UI and make it smoother.

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About IdoNotes

Professional bio: Chris Miller, known as IdoNotes across the web is based in St Louis, MO as the Director of Messaging & Collaboration for Connectria and the Founder of Spiked Studio Productions.. Connectria is one of the largest IBM hosting and remote management partners. Chris speaks globally at conferences and events including: View Admin 2003-2009 View Admin Europe 2003-2008 Domino 7 Upgrade Seminar (globally) Domino 8 Upgrade Seminar (globally) Real-Time Collaboration Seminar Lotusphere 2003-2012 ILUG 2008, 2010 ULUG 2009, 2011, 2012 Collaboration University 2006-2010Domino Optimization Tour 2010 BLUG 2011, 2012 NLLUG 2010 AusLUG 2011, 2012 Other awards, events and information: Founder of IamLUG - the North American Lotus User Group event held annually. 2009-present Chris, via Connectria, is a Lotus Award winner 3 times and a finalist 5 times since 2000. Winner of the Gary Guthrie Award for Technical Writing in 2002 Previous board member of the St Louis Domino and Notes User Group Previous board member of VALU (the predecessor to LotusUserGroup) Advisory Board member to LotusUserGroup.org Chris is the founder of Spiked Studio Productions which produces industry related podcasts, webcasts and more. Shows include: IdoNotes - one of the longest running Lotus related technical podcasts BlackBerry Today - a video podcast on the hottest device, application and BlackBerry/Playbook news Consultant In Your Pocket - deep technical webcast training delivered free and subscription IdoSphere - a two day online technical event TheSocialGeeks - a leading social media roundtable podcast Sametime Guide - a video training tutorial on installing and administrating IBM Sametime TheSocialNetworker - a social media site review webcast and interview series now including Social Stalking content on social media security and privacy Certifications: PCLP since Domino R4 in administration and in Development through R5 Workplace Collaboration Services 2.5 - Team Collab and Messaging Domino 7 and 8 Certified Security Administrator Sametime Administration 7.5.x-8.5 CLP Collaboration (retired certification Aug 2006) CLI for numerous administration areas including Domino, Sametime, Quickr and Connections Yes I write some of those dreaded admin cert exams you take. I won't say which ones so you don't come looking for me, but I will say they are the real good recent ones that have been coming out. Animals: One dog, a Puggle. He has been on this world before and seems to understand slippers and a fine cigar. Mind you that is him in the chair and not me. A ninja death cat. I only see her when she strikes Music: Non-stop. At my desk, in my car, walking to work and back to my car downtown. In the house there is a crazy zoned set-up for you home automation geeks. I am a self-proclaimed MP3 fiend, to which I have tried rehab 4 billion times to no avail. Now what kind of music you ask? I will never tell.

Discussion

6 thoughts on “iTweetLive – the best way to make a confusing interface

  1. Thank you! Sometime and honest feedback is hard to find these days; Let’s see if theres an improovement.

    Thank again for the FYI!

    Posted by georgehlopez | October 21, 2012, 6:27 pm
  2. Hi, some great feedback. As it happens. we’re working on the 2.0 version of the platform which address a number of your concerns. It’s a much more user-friendly dashboard with a few more features.

    Admittedly, there are a lot of pop-ups at first because it’s a new account. The bit.ly request, for example, is so we can synch our service to your own account. If you don’t have a bit.ly account, it’s no problem. On a regular basis you don’t see quite so many. I must clarify a few things. At this time we prefer full functionality on the freemium version because we’d like to get people using the system and used to the idea of social media outreach rather than just management. While we do send out sponsored tweets, users should know these aren’t ads; they’re simply self-promo tweets for our service (eg. “I’m using itweetlive”). If you’re enjoying the service, we’re sure you don’t mind telling your followers about it.

    We are concerned you didn’t feel there was enough support. When you signed up, you should have received a welcome tweet from itweetlive service. You can contact that account at any time for help. There’s also a Chat widget on the Home Page that tweets the community manager. There are also several tutorial videos available to help with setting up searches. In the future, please contact me personally. I’m the Dir of Smm. morey@itweetlive(dot)com I’d be happy to email you more information or set up a Skye demo. That offer, of course, is open to anyone else reading this. You can also reach me on twitter @moreyaaltman

    Thanks again for the feedback. We sincerely appreciate suggestions and criticism that help us improve.

    Posted by Morey | October 18, 2012, 4:11 am
    • Thanks for jumping in. WE always look at this as the eye of the general users, not someone that has reviewed almost 1000 developed tools now. The support tweet was sent I noticed later, but it would be great to have something right in the main UI to read and digest. Maybe a first time walk through that helps you do first steps (that you could skip). Glad to know you are working on updates and we always refresh our reviews!

      Let us know if we can help with testing.

      Posted by IdoNotes | October 18, 2012, 3:56 pm
  3. thank you for the feedback – bad one is also ok…)
    we are changing the Uex to make it much more easy to use and would love to show you a demo.

    Posted by agmonn | October 18, 2012, 1:02 am

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