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Add-on Tools, Web Clients

TweetRiver – another corporate Twitter management tool

TweetRiver takes another approach to the same as TweetFunnel does that we highlighted this morning (why not make it a corporate tool day).  The goal of this tool is to allow tweets to show on your site and manage the content that comes through.  Unfortunately they have no ability to test this on their site and I have to reply on screenshots.  It is totally a paid service, which is fine with us, but a test account login wouldn’t hurt.

Some of the capabilities were:

  • manually approve
  • automatically manage based on keywords
  • ban words or phrases
  • categorize messages so they can be acted upon

So the idea is to give the team that watches and manages your enterprise Twitter account a tool.  You have some roles based on moderating, distributing and authoring tweets.

You can manage multiple Twitter accounts, which is an added bonus missed this morning by TweetFunnel.  You can then control who tweets to protect your corporate Twitter account and password.  All tweets are then recorded for auditing and historical purposes.  If they can do threading in there too I see big benefit.

Data can be filtered, keywords in tweets can be linked to hook poeple to anything you want on your company site or, well, anywhere at all.  Finally the look and feel out of the output that you want to show on your website can be customized so you keep the color and theme you worked so hard to build.

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About IdoNotes

Professional bio: Chris Miller, known as IdoNotes across the web is based in St Louis, MO as the Director of Messaging & Collaboration for Connectria and the Founder of Spiked Studio Productions.. Connectria is one of the largest IBM hosting and remote management partners. Chris speaks globally at conferences and events including: View Admin 2003-2009 View Admin Europe 2003-2008 Domino 7 Upgrade Seminar (globally) Domino 8 Upgrade Seminar (globally) Real-Time Collaboration Seminar Lotusphere 2003-2012 ILUG 2008, 2010 ULUG 2009, 2011, 2012 Collaboration University 2006-2010Domino Optimization Tour 2010 BLUG 2011, 2012 NLLUG 2010 AusLUG 2011, 2012 Other awards, events and information: Founder of IamLUG - the North American Lotus User Group event held annually. 2009-present Chris, via Connectria, is a Lotus Award winner 3 times and a finalist 5 times since 2000. Winner of the Gary Guthrie Award for Technical Writing in 2002 Previous board member of the St Louis Domino and Notes User Group Previous board member of VALU (the predecessor to LotusUserGroup) Advisory Board member to LotusUserGroup.org Chris is the founder of Spiked Studio Productions which produces industry related podcasts, webcasts and more. Shows include: IdoNotes - one of the longest running Lotus related technical podcasts BlackBerry Today - a video podcast on the hottest device, application and BlackBerry/Playbook news Consultant In Your Pocket - deep technical webcast training delivered free and subscription IdoSphere - a two day online technical event TheSocialGeeks - a leading social media roundtable podcast Sametime Guide - a video training tutorial on installing and administrating IBM Sametime TheSocialNetworker - a social media site review webcast and interview series now including Social Stalking content on social media security and privacy Certifications: PCLP since Domino R4 in administration and in Development through R5 Workplace Collaboration Services 2.5 - Team Collab and Messaging Domino 7 and 8 Certified Security Administrator Sametime Administration 7.5.x-8.5 CLP Collaboration (retired certification Aug 2006) CLI for numerous administration areas including Domino, Sametime, Quickr and Connections Yes I write some of those dreaded admin cert exams you take. I won't say which ones so you don't come looking for me, but I will say they are the real good recent ones that have been coming out. Animals: One dog, a Puggle. He has been on this world before and seems to understand slippers and a fine cigar. Mind you that is him in the chair and not me. A ninja death cat. I only see her when she strikes Music: Non-stop. At my desk, in my car, walking to work and back to my car downtown. In the house there is a crazy zoned set-up for you home automation geeks. I am a self-proclaimed MP3 fiend, to which I have tried rehab 4 billion times to no avail. Now what kind of music you ask? I will never tell.

Discussion

3 thoughts on “TweetRiver – another corporate Twitter management tool

  1. Xboxsupport use it and their top notch even have a Guinness book of records for most responsive brand on Twitter

    Posted by Peter | September 1, 2010, 8:10 pm
  2. Thanks for covering TweetRiver, I think you got all of the main points but we’re less ‘another corporate Twitter management tool’ and more a way for companies to leverage twitter content on their websites.

    The idea for TweetRiver is that organizations would want to use twitter content on their website but would be worried about damaging their brand after seeing how people behaved with the Skittles experiment.

    We built an easy way for organizations to select twitter topics that are interesting to them and then automatically filter the streams to make sure only relevant, safe tweets make it onto the site. The streams can embedded onto a website or set up on their own page in seconds.

    A secondary benefit of the moderation is that we can also filter tweets for other uses. For example, some people want tweets routed to a customer service or marketing queue for later response. We’re also working on some content parsing and ranking algorithms to get the best quality tweets at the top.

    TweetRiver also provides authoring and auditing controls so that multiple employees can tweet on behalf of a company while keeping a record of who said what to whom. This helps create a work flow for customer service and marketing, but our secret sauce is in intelligently aggregating and filtering tweets.

    Thanks for the coverage!

    -EJ

    Posted by EJ | June 3, 2009, 12:50 pm

Trackbacks/Pingbacks

  1. Pingback: Moderate your Twitter feed using TweetRiver or TidyTweet | Netmix.com - November 27, 2011

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